We are looking for Sales / Revenue / CS Operations Expert candidates for a project delivered through the hiring partner.
What you'll do
- Work through realistic operations scenarios — CRM configuration decisions, workflow design, integration tradeoffs — and explain the reasoning behind each choice.
- Resolve conflicts between operational policies: which rule takes precedence, why, and what you would deliberately leave unchanged.
- Diagnose data accuracy problems across connected systems — duplicates, mismatched numbers, inconsistent definitions — and explain how you’d find the root cause.
- Explain what makes a workflow get adopted or worked around by sales and CS teams.
- Flag ambiguous or underspecified scenarios instead of resolving them silently.
What you need
- Hands-on configuration experience in a CRM (Salesforce, HubSpot, or similar) plus at least two connected tools — quoting, billing, ticketing, or project tracking.
- Personal responsibility for configuring and maintaining a CRM — direct platform experience required, not requesting changes from another team.
Nice to have
- 4+ years hands-on in sales, revenue, or customer success operations in SaaS.
- Hands-on experience with at least two connected tools outside the CRM: quoting, billing, ticketing, or project tracking.
- Strong operational judgment, particularly in resolving policy conflicts without overcomplicating the process.
- Able to explain your reasoning clearly to technical and non-technical audiences.
Expertise
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $40–$85/hr. The work is remote. That is in line with the $65 an hour median for business & operations roles open now.
Who can apply from where
Open to candidates in United States, Canada. With a profile, Tier1 checks your country and languages against this role and every other before you apply.