We are looking for Program Lead candidates for a project delivered through the hiring partner.
What you'll do
- Lead and coordinate a large pool of domain experts day to day, including onboarding new experts, running calls and weekly reviews, and keeping work moving against deadlines and quality bars.
- Guide research and product partners to close gaps between program goals and expert output, translating research and leadership inputs into clear, actionable guidelines and task instructions.
- Track deliverables, throughput and quality metrics in spreadsheets such as Sheets or Excel, and report program status clearly to stakeholders.
- Evaluate expert submissions and quality trends, identify root causes of quality issues, and provide clear, written feedback that raises the bar across the team.
- Flag risks and blockers early, propose fixes, and drive them to resolution with research, product and operations partners.
- Collaborate with research and product partners and other subject matter experts to ensure consistency and accuracy in training data.
What you need
- Experience as an Expert Program Manager (EPM), program lead or team lead on AI training data, human data or model evaluation projects, at the hiring partner or at another AI training or data company (e.g., Scale AI, Surge, the hiring partner, the hiring partner, Outlier, Appen, TELUS, or an internal AI data operations team at a large technology company).
- 3+ years of experience leading or coordinating large contributor or expert teams against deadlines and quality bars.
- Demonstrable career progression (e.g., Expert Contributor to Reviewer to Team Lead to Program Lead or Expert Program Manager).
- Ability to engage reliably for at least 40 hours/week during weekdays.
- Strong written communication skills and the ability to explain complex guidelines and quality decisions clearly.
Nice to have
- Prior experience on the hiring partner projects.
- Advanced spreadsheet skills (Sheets or Excel), working knowledge of SQL, and some coding experience.
- People leadership experience, including managing large groups of contributors or experts.
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $45–$70/hr, for 40 h/week. The work is remote. That is about 12% below the $65 an hour median for business & operations roles open now.
Who can apply from where
Open to candidates in United States. With a profile, Tier1 checks your country and languages against this role and every other before you apply.