Director of Talent Operations, Strategy & Automation

• Own the TO automation roadmap, prioritizing the highest-leverage opportunities to automate, redesign, or eliminate operational work.
• Redesign workflows for scale, identifying bottlenecks, failure points, and unnecessary manual work.
• Shape the Ops Platform, defining requirements, workflows, business logic, and success criteria for TO systems and engineering initiatives.
• Translate operations into systems, turning complex operational needs into clear product and engineering requirements.
• Work directly with operators to understand workflows, edge cases, pain points, and user needs firsthand.
• Drive cross-functional execution with Product, Engineering, Human Data, Recruiting, and Finance from discovery through rollout.
• Measure impact across operational capacity, cycle time, manual effort, reliability, and error reduction.
• Create visibility into priorities, progress, impact, risks, and dependencies across TO initiatives.

• Significant experience in operations strategy, automation, product operations, systems, or business operations.
• Track record of turning complex, manual operations into scalable systems and workflows.
• Strong product judgment and ability to translate operational problems into technical requirements.
• Hands-on experience with process mapping, workflow design, automation, and systems implementation.
• Experience partnering with Product and Engineering to build internal platforms or operational tooling.
• Strong analytical and communication skills across technical and operational teams.
• Ability to operate from strategy through execution in fast-moving, ambiguous environments.

• Experience building or scaling internal operations platforms or workflow systems.
• Experience applying AI or agentic automation to operational workflows.
• Technical fluency with APIs, integrations, automation platforms, and system architecture.
• Experience in AI data operations, human-data infrastructure, marketplace operations, or distributed workforce operations.

RequiredAlso useful

Also listed: analytical skills, communication skills.

Project and contracting process: the hiring partner. Applications continue on the provider's website.