We are looking for Community Manager candidates for a project delivered through the hiring partner.
What you'll do
- Respond promptly to customer complaints and questions across multiple channels.
- Manage and resolve customer support tickets independently with accuracy and efficiency.
- De-escalate conflicts and turn challenging interactions into positive outcomes.
- Monitor community activities and proactively identify potential issues or opportunities.
- Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
- Maintain clear documentation of all community interactions and ticket histories.
- Foster a positive, inclusive, and engaging community environment.
What you need
- Demonstrated experience in customer support or community management roles.
- Expertise in conflict de-escalation and crisis management.
- Proficient with ticket management systems and support tools.
- Strong ability to manage time, prioritize tasks, and work independently in a fully remote setting.
- Excellent written and verbal communication skills.
- Energetic, resourceful, and solution-oriented mindset.
- Proven track record of providing exceptional customer experiences.
Nice to have
- Prior experience working in distributed or remote teams.
- Familiarity with online community platforms and moderation best practices.
- Experience with data-driven decision-making to improve community engagement.
Expertise
Customer supportConflict De-escalationTicket managementCommunity managementCrisis managementOnline community platformsModerationData-driven decision-making
RequiredAlso useful
Also listed: remote work.
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $15–$20/hr. The work is remote. That is about 73% below the $66 an hour median for business & operations roles open now.
Who can apply from where
The provider has not confirmed country eligibility. Check the original offer before applying. With a profile, Tier1 checks your country and languages against this role and every other before you apply.