Business Operations / Knowledge Work Specialist

• Guide research and engineering teams to close knowledge gaps and improve AI model performance in business operations and professional knowledge work, strategy and program management, and analysis and reporting topics.
• Design challenging, domain-relevant tasks, and write accurate and well-structured solutions to business operations and professional knowledge work problems.
• Evaluate business operations and professional knowledge work tasks and solutions and provide clear, written technical feedback.
• Design realistic professional workflows (planning documents, analyses, spreadsheets, process designs) and write high-quality reference outputs.
• Develop rubrics to assess the accuracy, structure and business judgment of AI-generated professional deliverables.
• Collaborate with other subject matter experts to ensure consistency and accuracy in training data.

• 5+ years of dedicated professional experience in business operations, strategy, consulting or program management at a recognized, top-tier organization (e.g., McKinsey, BCG, Bain, Deloitte, Accenture, or operations and strategy teams at Fortune 500 or leading technology companies).
• Advanced proficiency in Excel or Google Sheets (models, pivot tables, lookups) and professional document and presentation writing.
• Hands-on ownership of processes, programs or analyses that drove measurable business outcomes.
• Demonstrable career progression (e.g., Analyst → Manager → Director of Operations).
• Ability to engage reliably for at least 20 hours/week during weekdays.
• Strong written communication skills and the ability to explain complex technical decisions clearly.

Project and contracting process: the hiring partner. Applications continue on the provider's website.