We are looking for Student Loan Specialist candidates for a project delivered through the hiring partner.
What you'll do
- Review sample federal student loan questions, identifying and flagging those that do not reflect real-world borrower inquiries.
- Draft and refine rubrics that outline what constitutes accurate and comprehensive answers to repayment, forgiveness, and relief program topics, such as income-driven repayment (IDR) plans and Public Service Loan Forgiveness (PSLF).
- Expand rubric coverage to include loan servicing challenges, deferment, forbearance, and default management scenarios.
- Evaluate AI-generated answers using your rubrics, thoroughly checking for inaccuracies, missing details, or outdated guidance.
- Provide concise, constructive written feedback to the project team asynchronously, supporting ongoing improvements to answer quality.
- Spot and communicate instances of incorrect guidance, ambiguous borrower communication, or problematic servicing advice.
- Collaborate with other experts as needed to ensure rubrics and feedback reflect current federal student loan practices.
What you need
- Your domain knowledge is what matters.
- Comfort participating in a remote, asynchronous project and providing actionable, detailed input via digital platforms.
Nice to have
- At least one year of direct experience advising borrowers on federal student loans in contexts such as nonprofit counseling, college/university financial aid offices, loan servicing, or default management.
- Demonstrated expertise with federal loan repayment strategies, income-driven repayment (IDR) plans, forgiveness programs (such as PSLF), deferment, forbearance, and default resolution.
- Practical knowledge of loan servicing operations, servicer-related challenges, and strategies for communicating with borrowers effectively.
- Strong written and verbal communication skills, including the ability to convey technical guidance clearly and efficiently.
- Experience reviewing or developing guidance documents, rubrics, or training materials in the student loan field.
- US residency and familiarity with current federal student loan regulations and practices.
Expertise
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $30–$50/hr. That is about 38% below the $65 an hour median for other roles open now.
Who can apply from where
The provider has not confirmed country eligibility. Check the original offer before applying. With a profile, Tier1 checks your country and languages against this role and every other before you apply.