We are looking for Postal Clerk candidates for a project delivered through the hiring partner.
What you'll do
- Review sample postal questions and flag any that don’t sound like what real customers ask.
- Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
- Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
- Share clear written feedback with the project team, working asynchronously.
What you need
- Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
- 1+ years helping customers in person at a post office counter
- Working knowledge of mail classes, shipping options, postage, tracking, and change of address
- US-based
- Able to start quickly and commit 15-25 hours/week
- Clear, precise writing
Nice to have
- Experience with international mail and customs documentation
- Experience handling missing or damaged mail claims
- Experience creating guides, FAQs, or training materials
- Experience helping a diverse range of customers, including rural and non-English-speaking communities
Expertise
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $30–$45/hr. That is about 37% below the $60 an hour median for other roles open now.
Who can apply from where
The provider has not confirmed country eligibility. Check the original offer before applying. With a profile, Tier1 checks your country and languages against this role and every other before you apply.