We are looking for Passport Acceptance Agent candidates for a project delivered through the hiring partner.
What you'll do
- Review sample passport questions and flag any that don’t sound like what real applicants ask.
- Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
- Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
- Share clear written feedback with the project team, working asynchronously.
What you need
- Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
- 1+ years helping the public with passport applications
- Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
- US-based
- Able to start quickly and commit 20-30 hours/week
- Clear, precise writing
Nice to have
- Experience with lost, stolen, or damaged passports and name changes
- Experience creating guides, checklists, or training materials
- Experience helping a diverse range of applicants, including rural and non-English-speaking customers
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $30–$40/hr. That is about 42% below the $60 an hour median for other roles open now.
Who can apply from where
The provider has not confirmed country eligibility. Check the original offer before applying. With a profile, Tier1 checks your country and languages against this role and every other before you apply.