We are looking for Consular Officer / Passport Specialist candidates for a project delivered through the hiring partner.
What you'll do
- Review sample passport and citizenship questions and flag any that don’t sound like what real people ask.
- Write rubrics that define a correct, complete answer for complex cases, such as lost, stolen, or damaged passports, name changes, and citizenship documentation.
- Cover situations involving minors, custody, and applicants born or living abroad in your rubrics.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
- Share clear written feedback with the project team, working asynchronously.
What you need
- Former State Department experience in a passport agency (Passport Specialist/Adjudicator) or consular section (Consular Officer).
- Working knowledge of citizenship and nationality rules and passport eligibility.
- Able to start quickly and commit 20-30 hours/week.
- Clear, precise writing.
Nice to have
- Experience with document fraud detection.
- Experience with name change and identity documentation cases.
- Experience creating guides, FAQs, or training materials.
- Experience helping a diverse range of applicants, including non-English-speaking customers.
Who you work with
Project and contracting process: the hiring partner. Applications continue on the provider's website.
Pay and hours
This role pays $50–$70/hr. That is about 45% below the $110 an hour median for law roles open now.
Who can apply from where
The provider has not confirmed country eligibility. Check the original offer before applying. With a profile, Tier1 checks your country and languages against this role and every other before you apply.